Do not hold your breath! My turbine is still not working. My installers, Turbine Services ltd were due to attend today, with a spare part to fix it. I came home from work today to see the turbine still not turning. It transpired that they had not attended because they are still awaiting a core from Proven which was originally due in on 21 June.
My turbine has now been installed for 37 days and out of action for 22 days. Am I impressed about Proven's standard of service? You can guess at my answer! I hope that some one at Proven keeps an eye on this website and reads about customers real life experiences. An old business adage is 'do not worry about getting new customers if you cannot keep your existing customers happy. I am about to send Proven an email explaining my unhappiness and will follow this up with a phone call on Monday (they had shut the office by the time I could try and contact them today).
I will keep you posted as to what happens. I have been very careful to report facts, rather than vent my true feelings on a £20K purchase!