Mr D Betts is not an honest consumer. He said both two wind turbines have failed badly, but he just reports me one controller is damaged because of lightning, and one wind turbine is damaged because of short circuit. In fact, I have agreed to provide him a 2kw/48v indoor controller and a new winding with casting for free. The product is not quality problem and not under warranty, so we cant send it by DHL because of expensive freight cost, we could send it by sea. but David doesnt agree with that, and want get more.
Please visit Google and search "Exmork wind turbines"
This is just the beginning, i will post in every forum of your service.
Check again in 7 days and most important after 6 weeks.
But in fact, the product is not quality problem. The controller is damaged because of lightning .The 3-phase rectifier bridge is damaged.
The cost is just USD20 to replace the 3-phase rectifier bridge.
The wind turbine is short circuit because it is not a wind/pv hybrid controller but David connected solar panel which can output 20amps at 48v with this controller, so the wind turbine is short circuit because of big current.
Please check what Mr. D Betts has said at email:
Have checked rectifier bridge and is reading < ohm between A-C. We had lightning the first time we had problem
We also have connected a solar panel which can output 20amps at 48v if turbine is at maximum capacity also could this be the problem? it is possible to see 70 amps?
Wind turbine is a special product. It is spinning in the open air. Even though a top quality wind turbine, it also may be damaged under the condition of howling wind and torrential rain, so we dont guarantee exmork wind turbine could always spinning without any problem.
EXMORK is always trying our best to provide best after-sales service to all consumers.
Take some examples:
1) A 20KW wind turbine was damaged in Hungary. After we confirm it was under warranty, we sent a new 20kw wind turbine to compensate this client. We also provided a 6m free standing tower with this 20kw wind turbine together ( it is 24m free standing tower, but the flange of first 6m section is damaged, so we provide the first 6m section tower for free). We paid shipping cost to Budapest.
The Hungary consumer name: Gabor Kover Telephone number:+36 30 2095552 Email: firstname.lastname@example.org
2) A 5kw wind turbine was damaged in USA. After we confirmed it was under warranty, we sent a new 5kw wind turbine to compensate this client. This 5kw wind turbine is for free, and we pay the shipping cost to Detroit.
The USA consumer name: James C Lang Telephone number:7349150694 EMAIL: email@example.com
3) A 5kw wind turbine was damaged in South Africa. After we confirm it was under warranty, we sent a new 5kw wind turbine to this client for free. The shipping cost is also paid by exmork.
The South Africa client name: Chris Telephone number: Tel: +27 21 702 1102 Email: firstname.lastname@example.org
4) 10pcs 300w wind turbine was damaged in South Africa. After we confirm it was under warranty, we sent 11pcs 300w wind turbine to this client for free. The shipping cost is also paid by exmork.
It is same client: Chris Telephone number: +27 21 702 1102 email: email@example.com
5) 10KW BLADES was damaged because of heavy snow and low temperature in Poland. After we confirm it was under warranty, we sent a new set 10kw blades to this client for free.
The Poland client name: Mr.Wiesław Sobol telephone number: + 48 42 636 14 12
6) A 5kw/120v controller is damaged in Australia. After we confirm it was under warranty, we sent a new 5kw controller to this client by DHL. He doesnt need to pay anything.
The Australia client name : Bill, Telephone number: 08 96 832101. Email:firstname.lastname@example.org
These years, we always give good warranty to honest consumer, so exmork wind turbines have good reputation.
|Exmork Wind Turbines||David Betts - 2/12|
|Re: Exmork Wind Turbines||Vicky - 3/12|
|Re: Exmork Wind Turbines||Quentin Gargan - 16/01|
|Re: Exmork Wind Turbines||David Betts - 19/01|